I make or personalize every item in my shop myself. 

Most of my own designs are made from wood. Given the nature of wood products, grain and tone will vary, and grain patterns may show through finished paint or stain coats.

Painted items may also have visible brush strokes. I spray paint whenever possible, but smaller details often need to be painted by hand, which sometimes leaves brush marks.

Stained and/or sealed items may have an obvious odor. I do try to source low-VOC products and air out stained and/or sealed items for a day or so before shipping, but some higher-VOC products are simply better suited for different needs, and those odors can remain for some time.

If you have questions or concerns about a material I might use on an item you’d like to buy, please don’t hesitate to ask me about it! I’ll be happy to explain exactly what will go into making your item, and explore alternatives if you have an allergy or aversion to a specific product.

PRODUCTION & SHIPPING 

Please allow a minimum of 3-5 days for production. I make most items—especially custom items—as they’re ordered, so I’ll need time to bring your item(s) to life. I package my creations using as little packing material as is reasonable to carry them to their new homes in pristine condition. I use recyclable or compostable packaging whenever possible; HOWEVER, I’m not a fan of single-use materials, so I will first re-use any packing material I receive with my supply orders before dipping into recyclable materials. If, like me, you don’t like to throw away something that may have other uses, I urge you to donate plastic, foam and cardboard packing materials to your local moving company or women's shelter. I promise, someone will be thrilled to have the extra moving supplies!

RETURNS AND CANCELLATIONS

If your item includes a personalization or customization of any kind, it is not returnable unless it arrives damaged or defective (proof required). In the event of damage or defect, buyer will receive an identical replacement item in lieu of a refund. 

For all other (non-custom) undamaged items, I will accept returns, provided they are delivered to me in exactly the same condition I sent them out. The buyer will cover any and all costs related to shipping the item(s) back to me, and the refund will be processed upon receipt of the intact, undamaged return.

DIGITAL DOWNLOADS

Digital download files (SVG, PDF, JPG, etc.) are not physical items! These files need to be downloaded to a computer where you will process them on your own equipment. Because there are no physical items in a digital download, returns will not be accepted. If there is a problem with your file, please let me know and I will help you correct it. 

You may use my digital files to produce unlimited physical items for resale in your small maker business; however, you may not share or resell files that you purchase from me, including creating an altered version of the file to resell or pass along to a friend to bypass their need to purchase. You may not for any reason claim my designs as your own. You do not need to credit me when selling or advertising physical products made from my designs.

*ALL DIGITAL DOWNLOAD SALES ARE FINAL*

COLORS

Please keep in mind that natural wood products can (and do!) vary in color and tone. If you order multiple quantities of the same item, they will not all look identical.

Every computer monitor renders colors slightly differently, which means that what you see on your screen may not exactly match your item in real life. If you need an exact paint or stain match, please contact me before ordering to find out the exact color name, brand, sheen, and dye lot I will use to create your item. You can take this information to your local paint store to get a sample.

TERMS OF USE

When you purchase a physical item from me, it is with the understanding that you will personally use it in your home, vehicle or office, or give it as a gift to someone who will do the same. Please do not copy and/or mass-produce my items to sell for a profit.

If you have questions, comments, or concerns, please don’t hesitate to ask. Thank you for shopping at Creekside Craftwork!